Care Instructions

Q: How should I care for my Ronghua piece?

A: Each Ronghua piece is handcrafted with delicate materials. Proper care will help preserve its beauty over time.

Textile / Floral Care

Q: How should I store textile or floral components?

A: Keep them dry at all times, store away from direct sunlight, avoid friction or compression, and store in a clean, dry place, preferably in a box.

Q: How do I clean textile or floral parts?

A: Gently dust with a soft, dry brush or cloth when needed.

Metal Accessory Care

Q: Will metal parts tarnish?

A: Metal components may naturally oxidize over time. This is normal.

Q: How can I prevent metal from tarnishing?

A: Avoid contact with water, perfume, cosmetics, or chemicals. Store separately to prevent scratching and reduce exposure to humidity.

Q: How should I clean metal parts?

A: If tarnishing occurs, gently wipe with a clean, dry cloth.

Payment Methods

Q: How can I pay for my order?

A: Loysilk accepts major credit/debit cards (Visa, MasterCard, American Express) and digital wallets such as PayPal. All payments must be authorized before orders are confirmed.

Q: Is my payment information safe?

A: Yes, all online payments are processed securely through authorized third-party providers. Loysilk does not store full banking or card details.

Q: Can my payment be declined?

A: Yes, Loysilk may refuse or cancel orders if payment authorization is denied, canceled, or suspected of fraud.

Q: Do payment options vary?

A: Yes, depending on your location, order amount, or payment provider policies. The available methods will be shown at checkout.

Product Guarantee

Q: What warranty does my Ronghua piece have?

A: All genuine Loysilk products purchased online have a one-year warranty on parts and labor from the date of purchase, covering manufacturing or technical defects only.

Q: Does the warranty cover damage from normal use or accidents?

A: No, the warranty does not cover damage from improper use, accidents, alterations, unauthorized repairs, negligence, normal wear and tear, or failure to follow care guidelines.

Q: What are examples of damage not covered?

A: Color changes from chemicals or water, misshapen rings, bent prongs, lost stones, broken chains or fasteners not reported at delivery.

Q: What happens if I submit a warranty claim after 30 days?

A: Loysilk will evaluate the item and may repair, replace, or issue store credit if the criteria are met.

Repair Conditions

Q: How long does a repair take?

A: For approved repairs, allow up to 20 business days from confirmation. Shipping delays and peak periods may extend this time.

Q: Can I repair my Ronghua after the warranty expires?

A: Yes. Send a clear photo to customer service for a repair quotation. No work begins until the quote is accepted and paid.

Q: What should I include when sending an item for repair?

A: Include the return address for the repaired item, a valid email, and phone number.

Refund Policy

Q: Can I return my order?

A: Yes, within 15 days of receipt, for any reason. Returned items must be unused, in original condition and packaging, with proof of purchase.

Q: Are all products eligible for return?

A: No. Some items, such as earrings without clips and consumables like perfumes, cannot be returned for hygiene or safety reasons.

Q: Who pays for return shipping?

A: Customers are responsible. Fees may be deducted from the refund if not paid directly.

Q: How long does a refund take?

A: Refunds are processed within 14 days of receiving and inspecting the return, using the original payment method.

Q: Can refunds be refused?

A: Yes, if items are returned outside the permitted period or not in the required condition.